Ocean Operations Executive

Ocean Operations Executive (Global Forwarding Agent) – Kallang, Singapore

We are looking for a proactive and customer‑focused professional to serve as the primary point of contact for assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements.

• Maintain operational excellence by understanding shipping processes, documentation, and terminology from purchase order issuance to cargo delivery.
• Apply industry knowledge and critical thinking to adapt processes and create solutions for internal and external challenges.
• Coordinate shipment tasks to meet customer SOP requirements, including booking approvals, pre‑alerts, government filings, delivery execution, and invoicing.
• Facilitate relationships with international team members and third‑party agents to ensure efficient service and problem resolution.
• Build strong customer relati...