Office SMB Section Manager

Job Summary The Section Manager of Office SMB Quality leads the SMB Quality team responsible for end-to-end quality management of SMB products within Print. This role owns overall product quality performance, drives market quality analytics and improvement initiatives, ensures new product quality readiness, and leads customer issue management across the product lifecycle. As the team lead, this role is accountable for setting quality strategy and priorities, developing team capabilities, and partnering closely with cross-functional organizations to improve customer experience and protect product and brand quality.
Responsibilities
Team Leadership & Ownership Lead and manage the SMB Quality team responsible for SMB product quality
Set clear goals, priorities, and execution plans aligned with Print and Office business objectives
Coach and develop team members, building strong quality and problem-solving capabilities
Foster a culture of accountability, customer focus, and d...