Office Supervisor

Position Summary:

The Program Manager (PM) will be responsible for managing and overseeing the total work effort of a team of administrative support professionals in multiple locations. In this role, you'll manage daily operations, guide team performance, ensure service quality, and serve as the primary point of contact for stakeholders.

Key Responsibilities:

• Monitor and consistently communicate the performance of the contract with stakeholders.
• Develop, implement, and monitor the Quality Control and Quality Assurance Surveillance Plans.
• Manage and coach employee performance.
• Develop action plans to address and resolve issues.
• Provide accurate, valuable, and timely routine and non-routine reports for the customer and Corporate.
• Provide technical guidance to employees.
• Ensure work pe...