Office Technology Support Analyst

Job Title: Office Technology Support AnalystJob Description
The Office Technology Support Analyst provides high-touch, white glove technology support to users in a fast-paced, high-pressure legal environment. This role supports the Houston office while collaborating closely with technology teams in other locations to deliver seamless IT, software, hardware, AV, and telephone support. The position suits a hardworking, service-oriented IT professional who wants to deepen their technical expertise and become an integral part of a global technology support function.
Responsibilities

+ Provide first-line and in-person IT support to users via email, telephone, ticketing system, and desk-side visits, ensuring a professional and responsive experience.

+ Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV, and telephone issues to minimize downtime.

+ Prioritize and manage IT support requests for all users, ensuring...