Location
Jakarta Metropolitan Area
Job Type
Full-time
Posted
June 30, 2026
Job Description
Role Purpose:
- Manage the team to do level-0 troubleshooting and escalate the problem by trouble ticketing system (problem identification)
- Support for L1 Corporate MIDI Services Fault Localization and Handling any technical problem to internal Customer for Corporates Services (investigations, analysis, and problem solver)
- To make sure the services provided to the customers meet the SLA committed in the contract (monitoring MTTR and Long outage Reduction).
- Provide data for improvement actions on recurring incidents or requested by customers to increase after-sales service of Indosat’s corporate customer.
Key Activities:
1.Operational Function
- Performing handling complaint resolution from corporate customer (especially handled by EOS) related to service degradation and or service interruption.
- Collecting and analyzing cases of resolution work...