On-Site Support Analyst IT (Torreón)

Location

Coahuilla- BCS- BETA, Distrito Federal

Employment Status

Salary Full-Time

Function

Information Technology

Pay Range

$272,724.50 - $409,086.74

Target Bonus

10.0%

Req ID

29072

Job Responsibilities

We are looking for a passionate IT On-Site Support Analyst II who thrives on delivering excellent customer experience and acting as a trusted technology partner for end users. This role plays a key part in ensuring a seamless IT experience by resolving incidents, enabling solutions, and supporting the deployment of IT services and equipment.

Key Responsibilities

• Provide advanced technical support to end users, ensuring timely and effective resolution.
• Manage tickets, requests, and tasks using tools such as Ivanti, with a strong focus on user experience.
• Install, configure, and maintain end-user equipment (PCs, laptops, mobile devices, pri...