On-Site Tier I Helpdesk Technician

Position

Overview
Are you passionate about customer service, proactive in solving problems, and known for your strong follow-through? Pacific Office Automation is looking for a Tier I Help Desk Technician to join our growing IT team in Beaverton, OR.

Key Responsibilities

Troubleshoot and resolve end-user issues related to Windows workstations, laptops, and mobile devices

Diagnose and remediate Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint

Support user account management in Microsoft 365 and Active Directory (password resets, MFA, account unlocks)

Identify and resolve network connectivity issues (VPN, Wi-Fi, basic DNS/connectivity troubleshooting)

Perform standard break/fix support for hardware and software issues

Escalate complex issues to Tier 2/3 teams with proper documentation and troubleshooting steps

Deliver clear, pro...