Onboarding Specialist Team Leader- Namer and Latam (Colombia)

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth.

Key Responsibilities

• Lead, manage, and mentor a team of 10+ Onboarding Specialists across diverse geographic locations.
• Develop, implement, and refine onboarding strategies to ensure an exceptional client onboarding experience.
• Collaborate with Customer Success, Sales, and Product teams to align onboarding processes with overall customer success goals and business strategies.
• Monitor team performance through key metrics and KPIs to continually improve the effective...