Online Operations Manager (E-Commerce)

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Information Technology industry to hire an Online Operations Manager. This opportunity is based in Kuala Lumpur, Malaysia.

Position Overview

The role is responsible for driving online commerce growth across marketplaces and digital channels while managing day-to-day platform performance. It plays a key role in scaling operations through data-driven strategies, AI tools, and cross-functional collaboration.

Key Responsibilities

Commercial Growth & Performance

• Own monthly revenue, traffic, conversion and profitability targets across online channels
• Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
• Improve AOV, repeat purchase and category growth

Marketplace Operation

• Ensure accurate listings, pricing, promotions and stock availability
• Manage platform health metric...