Online Technical Support Representative (San Juan Del Río)

About the jobHCLTech is a general technology company, home to more than 218,000 people across 59 countries, delivering industry‐leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or video call for customer end users.Classify Service Calls according to the specified options.Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.Have thorough knowledge of troubleshooting remote access issues.Good writing techniques (English).
Good phone...