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Onsite Customer Support Onsite - BILINGUAL

MassGenics · Boise, Idaho, United States

Location
Boise
Job Type
Contract To Hire
Posted
June 10, 2026

Job Description

A client of Innova Solutions is immediately hiring for a  Bilingual (Spanish) Customer Support Representative


Position type:  Full-time – Contract to Hire

Duration: 6+ Months with possible extension

Location: Boise, Idaho 83704



As a Bilingual (Spanish) Customer Support Representative, you will:

  • Handle all inbound customer support interactions (phone calls, email, web requests)
  • Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions.
  • Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
  • Use the company Return Authorization process to facilitate warranty product replacements.
  • Maintain clear and accurate records of all customer interactions.
  • Ability t...

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