Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

The Chat & Email Support Representative is responsible for assisting customers through live chat and email channels only. This role focuses on delivering accurate information, resolving customer concerns efficiently, and maintaining a high level of written communication professionalism—without handling phone calls.

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner
• Provide product, service, or account-related information clearly and accurately
• Resolve customer issues, complaints, or requests by following company guidelines
• Document interactions and update customer records properly
• Escalate complex concerns to the appropriate team when necessary
• Maintain quality, accuracy, and productivity standards
• Follow data privacy, security, and compliance policies at all times

Required Skills & Qualifications

• S...