Open for Newbies - BPO Agent for Financial Account - Chat/Email

Financial Customer Service Representative – Provide accurate, professional support by assisting clients with account inquiries, billing, and transactions.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Schedule & Training

• Shifts include nights, weekends, and holidays.
• Paid training on financial processes and systems.

Requirements

• High School or Senior High School graduate.
• Strong English communication skills.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.
• Willing to work onsite in Metro Manila.

Why Join Us

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