Location
são paulo
Job Type
Full-time
Posted
June 02, 2026
Job Description
Responsibilities
- Assist senior operations executives and team lead in managing and execute daily operational activities efficiently.
- Coordinate with various departments to ensure seamless workflow and completion of tasks within established timelines.
- Monitor and track operational metrics, identifying areas for improvement and proposing solutions.
- Participate in the development and implementation of operational policies and standard operating procedures (SOPs) to improve operational efficiency.
- Handle incoming inquiries and resolve operational issues promptly and professionally.
- Maintain accurate records and documentation related to operations processes.
- Conduct quality checks to maintain high standards of services delivery
- Handle customer inquiries, complaints and disputes with customer supports.
- Collaborate with the team to streamline processes and enhance overall operational efficien...