Operation Platform and L3 Management Head

Job Summary: The Operations Platform and L3 Management Head ensures the stability and reliable day-to-day performance of multiple business- and operations-critical platforms. The role serves as the key bridge between business stakeholders and delivery teams by ensuring requirements and production issues are clearly defined, prioritized, and validated before handoff to development or implementation. The Head also ensures user stories and acceptance criteria are translated into clear technical direction for developers, and that delivered solutions meet agreed quality standards and timelines.

Duties And Responsibilities

• Leads and oversees 3–5 assigned platforms in the production (BAU) environment, ensuring service stability, performance, and operational readiness.
• Coordinates and drives end-to-end resolution of production incidents and problems with L2/L3 support teams—from triage and solution design through closure, documentation, and post-...