Operational Excellence Consultant (AI COE)

Company 81 - Manulife Data Services Inc. · kreis 2, zürich, Switzerland

Location

kreis 2

Job Type

Full-time

Posted

June 22, 2026

Job Description

The Operational Excellence Consultant  join our Operational Excellence team at MBPS. In this role, you are expected to conduct process discovery & walkthrough sessions for operational and/or support processes, identify process and/or performance gaps and opportunities, quantify impact of process gaps and/or performance misses and continuous improvement opportunities and support the business process owners in deploying the agreed recommendations measuring and tracking benefits of projects. 
Position Responsibilities:  
Analytical support for transformation projects, ensuring data-driven decision-making. 
Provide technical training and coaching on broad Operational Excellence disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops). 
Monitors project progress and provide insights, ensuring transformation initiatives are on track and delivered within agreed ti...
        

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