Operational Process Analyst - Global Catalog

**Job Summary**
- This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The role follows standard procedures while adhering to legal and ethical standards and undergoes training to enhance skills.
**Responsibilities**
- Assists in developing and implementing customer engagement plans aligned with the organization's goals and objectives.
- Responds to customer inquiries, feedback, and complaints promptly and keeps clients informed of the organization’s offerings and ongoing promotions.
- Utilizes CRM software to track customer interactions, update profiles, and manage leads or opportunities.
- Identifies opportunities to cross-sell or upsell additional products or services to existing ...