Operations Administrator - FTC 12-months

About the role
Responsible in delivering high-quality customer service via email and telephone with occasional
F2F customer contact, handling complex queries with professionalism and accuracy. Internal processing of workflow tasks in support of customer policy requests. Collaborating with internal teams (in multiple jurisdictions) to resolve issues, and support process improvements, while maintaining service excellence in a fast-paced environment which puts the customer first .
Responsibilities
Process client queries effectively and promptly using a CRM system, including but not limited to, - process regular premium related enquiries – recurring, restart, arrears, increase and decrease - process fund switches and redirections - process ad hoc servicing items such as change of address etc - death claims and maturities Manage high-volume and high-priority email communications with accuracy and professionalism in line with training and procedures; Proficient in dealing with cl...