Operations Analyst at Enercare

Drive operational excellence as an Operations Analyst with Enercare in Markham. Support billing processes, data analysis, and system enhancements to ensure accuracy and efficiency.
This permanent full-time role reports to the Manager of Billing Operations. You will oversee daily billing activities, manage file transfers, and conduct SQL queries to analyze data trends. Collaborating cross-functionally, you’ll contribute to continuous improvement initiatives while ensuring effective exception management to enhance the customer experience.
Key Responsibilities:
• Monitor daily billing application tasks and workflows
• Analyze billing discrepancies and customer inquiries
• Create SQL queries for reporting and billing analysis
• Collaborate with cross-functional teams for process improvements
• Maintain process documentation for compliance and best practices
Requirements:
• Minimum 3 years in billing operations or financial analysis
• Proficient in Microsoft Ex...