Operations Assistant

Overview

Operations Assistant - Case Management

Location: Hybrid (2 days remote per week)

Department: Operations

Key Responsibilities

• Managing and coordinating cases across teams and stakeholders
• Monitoring progress and ensuring timely follow-ups
• Maintaining accurate and compliant case records
• Handling client and stakeholder communication
• Escalating urgent or complex cases
• Supporting process improvements and team members

Key Requirements

• SWIFT experience is essential
• 3-5 years' experience in case management or customer-focused roles
• Experience within financial services or banking
• Strong Excel and MS Office skills
• Excellent communication and organisational skills
• Ability to work in a fast-paced environment

What’s on Offer

• Hybrid working (2 days remote per week)
• Exposure to internationa...