Operations & Control Tower Intern

Job Description

Operations Administration

Support daily operational administrative tasks and documentation

Maintain and update operational trackers, reports, and dashboards

Ensure data accuracy across Google Sheets / Excel

Assist with order processing, status updates, and exception tracking

Support process documentation and continuous improvement initiatives

Control Tower Operations

Monitor order flow, fulfilment, and delivery status

Track SLA performance, missed cases, and pending breach risks

Identify operational exceptions and elevate issues promptly

Support daily control tower reporting and performance summaries

Assist in coordination between operations, warehouse, and transport teams

General Support

Perform data validation and basic analysis for reporting

Prepare ad-hoc reports for the operations team

Support audits, reconciliations, and ope...