Operations & customer experience manager (us market)

Operations & Customer Experience Manager (US Market)

Drive seamless supply chain and customer communication for a fast-paced US-focused brand.

Remote role based in Cape Town, supporting US hours (3pm–12am SAST), negotiable salary.

About Our Client

A fast-growing international brand with a strong presence in the US market, our client delivers quality consumer products across retail, distribution, and e‑commerce channels. With a tight‑knit global team and strong partnerships with North American retailers, they offer a high‑impact role for someone who thrives in fast‑moving environments and wants to take ownership of end‑to‑end operations.

The Role: Operations & Customer Experience Manager

This is a hands‑on, execution‑focused role that oversees the full order‑to‑delivery lifecycle. You will act as the operational hub, connecting customers, suppliers, and 3 PL partners to ensure accurate, timely, and smooth order fulfilment. The role combines customer communi...