Operations Director

Job Description

• Responsible for the successful operation of a customer contact management site.
• Manages both human and material resources.
• Supports Probe and clients in achieving service, quality and contribution goals.
• Demonstrates sound fiscal management in achieving profitability goals.
• Responsible for operating systems, policies and procedures within the site (including development, implementation and continual improvement of processes) to best achieve overall business goals.
• Responsible for leading process improvement efforts within the facility.
• Provides leadership and management to associates. Strives to achieve overall associate satisfaction.
• Provides development opportunities for the site management team.
• Ensures that appropriate training and development is offered to supervisors.
• Working with peers, serves as an effective business partner to multi‑site clients.