Operations Director (Telco) - SM Sta. Rosa

Afni · Santa Rosa, Calabarzon, Philippines

Location

Santa Rosa

Job Type

FullTime

Posted

June 17, 2026

Job Description

 
  Description 
 Operations Director
 Position Purpose:
 Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
 Essential Functions and Responsibilities:
 Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
 Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
 Maintains and improves ca...
        

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