Operations Implementation Analyst

Zurich Insurance Company · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location

Kuala Lumpur

Job Type

Full-time

Posted

June 12, 2026

Job Description

Purpose
Undermoderatesupervision,thisrolehasresponsibilityfortheadministrationofcontracts withoutsidevendorsinlinewiththefunctionsmanagementstrategy.Reviewingvendor performanceincludingservicelevelsanddataanalysisfortrendsandopportunitiesfor improvements.Actsasapointofcontactforresolutionofoperationalandtechnicalissues associatedwithvendors.Monitorstheday-to-dayrelationshipwithvendors.Supportsthe overalloperationsimplementationfunctionwhichincludesexecutionofday-to-day operationsinselectedpolicyrelatedprocessesanddeliveringchangeinitiativesforthe functionororganization.Rolewillhaveresponsibilitiesinoperations,data analysis/analyticsandbusinessanalystareaswhichincludeuserstoriesdevelopment and testing.
KeyResponsibilities

OperationsVendorManagement
Maintaineffectivevendorrelationshipsandmonitorperformanceagainstagreed KPIs and service levels.

Manageday-to-dayoperationalmattersandescalationsforoutsourcedservices such as r...
        

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