Location
barcelona
Job Type
Full-time
Posted
July 02, 2026
Job Description
Position Overview
We are looking for an Operations Intern to help strengthen the Customer Support function across all of our games, enjoyed by millions of players worldwide.
As an Operations Intern, you will help transform the most negative player experiences into positive ones, which is integral to player retention. You will help streamline customer service processes, collaborate with external vendors, while ensuring high quality of support. You will also act as the voice of the player, sharing player feedback and suggestions with Product and game teams.
What You’ll Do
- Analyze data to identify opportunities for customer support optimizations.
- Pitch ideas to offer self‑service solutions that help prevent customer support contacts (via in‑game, FAQs etc.).
- Assist in efforts to increase the quality of customer service for our games.
- Provide support in maintaining relationships with CS partners and vendors.
- Col...