Operations Lead/Head

Work Experience

• At least 5–7 years of experience in operations management.
• Strong background in financial services and contact center operations, including service delivery, workforce management, and performance monitoring.
• Hands‑on experience in payroll processing and knowledge of payroll compliance and regulatory requirements.
• Experience in financial services operations, including transaction processing, reporting, or client servicing.
• Solid understanding of HR processes, employee services, and HR operations.
• Experience leading teams and managing cross‑functional workflows.

Skills and Competencies

• Strong leadership and people‑management skills.
• Excellent communication and stakeholder management abilities.
• Analytical and problem‑solving skills with ...