Operations Lead, Protect Programs & Dealer Services

Link-Worldwide in Naucalpan de Juárez, Mexico, is looking for a qualified individual to manage the Ford/Lincoln Protect roadside assistance program, supervise supplier relationships, and oversee the Contract Assistance team.

Responsibilities include managing customer refunds, mentoring legal matters, and approving payments. The ideal candidate will have experience in operational improvements and customer service. This position plays a crucial role in ensuring effective and efficient service delivery.