Operations Manager at CNIB SmartLife

Lead operations at CNIB's SmartLife Centre in Toronto, ON, dedicated to assistive technology and client service. This full-time, in-person role focuses on operational oversight and team leadership.
As the Manager of Operations and Assistive Technology, you will oversee the daily functions at the Bayview CNIB location. You'll provide leadership, client engagement, and operational support, ensuring a high standard of service delivery for those utilizing assistive technology. Collaborating with internal teams, you’ll work to maintain a welcoming environment while supporting the resolution of client and operational inquiries.
Key Responsibilities:
• Oversee daily SmartLife operations and service delivery
• Supervise staff and coordinate volunteer activities
• Manage client inquiries and complex service escalations
• Collaborate with internal teams to align technology programs
• Maintain accessible and responsive environment for clients
Requirements:
• 3-5 years e...