Operations Manager: Customer Experience & Data-Driven Ops

A leading recruitment firm in Cebu City is seeking an experienced Operations Manager to lead a team of customer service representatives. The ideal candidate will have 3-5 years of experience in the BPO sector, demonstrating strong leadership and problem-solving skills. Responsibilities include managing performance metrics, collaborating with diverse teams, and ensuring exceptional customer service. The position offers full-time employment with additional perks like bonuses and health insurance.
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