Operations Manager: Customer Experience & Excellence

A leading company in customer service is seeking an Operations Manager to oversee a team, drive operational excellence, and enhance customer experience. The ideal candidate should have a proven background in the BFSI sector and strong leadership skills. You will manage performance metrics, collaborate with cross-functional teams, and ensure compliance with standards. A minimum of 3-5 years in a similar role is required. This is an on-site position located in Muntinlupa, Philippines.
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