Operations Manager - Large Format Operations (LFO)

About the Role

We are looking for a highly driven and experienced

Operations Manager t o lead and strengthen operational excellence across our

large format retail stores for our brand BASICS by HASBRO CLOTHING (P) Ltd.

The role requires strong leadership, process ownership, execution focus, and the ability to manage multi-territory retail operations effectively.

The ideal candidate will act as the operational anchor for the business by ensuring continuity, driving execution, monitoring store performance, and coordinating seamlessly with field and HO teams.

Key Responsibilities

Ensure strict adherence to company SOPs and operational standards across stores
Lead daily operational review calls with Territory Managers, Team Leaders, and Cluster Managers
Monitor store performance, attendance, escalations, Zero Sales Day (ZSD), and operational compliance
Handle staff issues, manpower deployment, and field escalations
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