Location
Mumbai
Job Type
Full-time
Posted
June 17, 2026
Job Description
We are looking for an
Operations Manager
accountable for the consistency, quality and structure of
Neurones IT Asia's Managed Services delivery
across the region for our
Bangalore
location.
Key responsibilities:
The Operations Manager is accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region.
The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).
Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.
Three core missions define this role:
Run:
ensure operational performance and SLA achievement across all accounts.
Build:
bring str...
Operations Manager
accountable for the consistency, quality and structure of
Neurones IT Asia's Managed Services delivery
across the region for our
Bangalore
location.
Key responsibilities:
The Operations Manager is accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region.
The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).
Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.
Three core missions define this role:
Run:
ensure operational performance and SLA achievement across all accounts.
Build:
bring str...