Location
angeles
Job Type
Full-time
Posted
May 31, 2026
Job Description
Job Description
TaskUs is looking for an Operations Manager to lead a department, empowering colleagues (Teammates and Team Leaders) to reach their KPIs and provide a Ridiculously Good customer experience.
Responsibilities
- Devise effective plans on how each Teammate and Team Leader could reach their targets.
- Identify strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly.
- Assign tasks that would capitalize on strengths while addressing weaknesses.
- Gain trust and respect of team members through regular check‑ins, one‑on‑ones, and short chit‑chat sessions.
- Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties.
Qualifications
- At least 3 years of working experience in customer experience operations and management roles.
- Proven skills in leading and managing an operations team.
- Track rec...