Operations Manager: Quality & Contact Center Leader

Teleperformance in Cape Town is seeking a qualified individual for the role focused on maintaining quality standards and enhancing team performance. The role necessitates strong leadership skills and prior managerial experience in contact centre settings.

The ideal candidate will have a minimum of 5 years in Business Process Offshoring and at least 3 years in Contact Centre Management. Proficiency in Excel and excellent English communication skills are essential.