Operations Manager – Support Services, Quality & Compliance

Set clear goals and hold people to them — fairly and consistently

Run regular 1:1s; address underperformance early, before it compounds

Build reliable routines: stand-ups, safety walks, weekly reviews where useful

Own and maintain the QMS; keep ISO 9001 compliance current

Run NCR and corrective action processes with genuine ownership and deadlines

Act as the responsible manager for site health and safety

Maintain risk assessments, SSOWs, training records and environmental monitoring

Set up and run the planned preventative maintenance programme

Manage contractors; keep the site safe, tidy, and compliant

Line-manage the Logistics Manager; oversee shipping, documentation...