Operations Manager

We are hiring an Operations Manager with a strong data mindset and experience managing online teams. Someone who knows how to hire, train, promote, and let go of agents—and isn't afraid to use tech and numbers to run a tight operation.

What you’ll do:

• Hire the right agents, and un-hire when performance doesn’t meet the bar.
• Manage day-to-day operations and maximize team efficiency.
• Oversee and develop a team of online agents.
• Conduct training, coaching, and evaluations.
• Handle escalations and daily issues—internally and externally.
• Promote high performers, demote or exit low performers.
• Collaborate with other departments to improve systems and processes.
• Use data and dashboards to make decisions, spot gaps, and drive improvements.

What you’ll bring along:

• 3+ years of experience as an Operations Manager or in a similar role.
• Hands‑on exper...