Operations Officer I

The Toronto-Dominion Bank (Canada) · Mississauga, Ontario, Canada

Location

Mississauga

Job Type

Full time

Posted

March 23, 2026

Job Description

Description
 :Customer:
Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Use effective relationship skills when communicating with partners/colleagues/customers
Shareholder:
Complete assigned workload to meet SLA requirements for service and productivity
Understand and apply operating policie...
        

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