Operations & Quality Performance Lead

Teleperformance is seeking an Operations Assistant Manager in Cape Town, South Africa, responsible for enhancing campaign quality standards and managing operational performance. Ideal candidates will possess 2-4 years of contact center management experience and demonstrate strong leadership and motivational skills. Key duties include analyzing service level agreements, guiding direct reports, and fostering team engagement to meet business objectives. Join us to drive operational excellence and develop a high-performing team.
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