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Operations Service Delivery Manager

Mitie · Horley, England, United Kingdom

Location
Horley
Job Type
Full-time
Posted
June 03, 2026

Job Description

Better places, thriving communities.



Operations Service Delivery Manager – International Removals


We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.


Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.


Key Responsibilities

  • Lead and manage a diverse operational team to deliver high-quality, compliant services

  • Oversee end-to-end planning and delivery of scheduled and charter operations

  • Build strong relationships with internal teams, the Home Office, and external stakeholders

  • Monitor performance against SLA...

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