Operations Specialist, Contact Centre (Cantonese speaker)

Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team’s arrangement.

Operations Specialist, Contact Centre (Cantonese speaker)

We will count on you to:

• Provide quality customer service to clients over phone call or email
• Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
• Provide testing assistance and supp...