Job Description
OVERVIEW OF ROLE:
To ensure the customer is always serviced first. To assist in achieving our growth goals and contribution dollar goals while balancing costs to generate a profit. To create and implement the service center Operations plan in accordance with service center’s Desired State.
DUTIES AND RESPONSIBILITIES:
Plan, direct and control freight operations in line with our intent of always servicing the customer first. Create and update action steps on the service center tension chart in accordance with operational goals. Attain specific operational goals as outlined on the service center tension chart in the areas of overall MPI Performance, missed pickups, on-time service, clerical support overtime, Weight and Inspection goals, and Safety and Operations Audits score. Work with audit results to ensure service center is in compliance with both Safety standards and Operations standards. Empower and hold management team accoun...