Operations & Support - AI

<div>Job Description:</div> <div> </div> <div>Role: Operations & Support with AI</div> <div>Remote</div> <div> </div> <div>Role Summary: Lead operations and support for enterprise platforms and services across ServiceNow, Microsoft Copilot, AI/GenAI-enabled solutions, other LLM-based workplace tools, and Identity & Access Management (IAM). This role is responsible for ensuring operational stability, service excellence, incident and problem management, user support, governance compliance, and continuous improvement in a global 24x7 environment.</div> <div> </div> <div>Key Responsibilities</div> <div>Provide operational leadership and day-to-day support for ServiceNow, Microsoft Copilot, AI platforms, LLM-enabled tools, and IAM services.</div> <div>Ensure 24x7 service continuity, platform availability, performance monitoring, and SLA adherence across supported ser...