Operations Support Specialist - Late Shift (M/F/D/X) (Madrid)

Responsibilities

The working hours will likely be between 3:00 PM and midnight.

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service.
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms.
• Additional Services Execution: Perform specialized services such as document redaction, indexing, and other recurring data room tasks, adhering to the specified requirements and timelines across all regions.
• Reporting: Data collection and reports creation for both customers and internal purposes.
• Technical Issue Resolution: Assist in resolving basic technical issues related to applications, firewalls, and other system components, liaisi...