Operations Team Lead at Circle of Care

Join Circle of Care as the Operations Team Lead, emphasizing innovative thinking and excellent customer service in a full-time position. Your leadership is essential for managing team performance and operational workflows.
In this permanent role, you’ll oversee the training of new hires and handle customer inquiries effectively. Collaborating across departments is crucial for fostering team culture and achieving high service quality. You will ensure compliance with safety and risk management practices while driving team success.
Key Responsibilities:
• Manage PSW workloads and schedules effectively
• Oversee training and onboarding of new hires
• Respond to PSW inquiries and coordinate support
• Participate in quality improvement initiatives and projects
• Ensure safety compliance and risk management practices
Requirements:
• Post-secondary education in health-related fields preferred
• Minimum of two years of experience in health care coordination
• St...