Operations Team Leader (Clearance) - Noi Bai

FedEx · Hanoi, Hanoi, Vietnam

Location
Hanoi
Job Type
Full Time
Posted
June 23, 2026

Job Description

Service Assurance; Customer Service; Admin & Support; On Road; Handling; Dispatch; Pick Up & Delivery; Quality Management; Network Control; Road Linehaul (Transport Scheduling, Fleet Management); Customer Services/ Support Group; Contract Management/ Sourcing; Ground Linehaul/ Road Linehaul; Dangerous Goods;

 What you will do 

  • Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
  • Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
  • Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
  • Lead team to handle smoothly customs clearance procedure of IB & OB shipments daily to meet KPI (OTC – on time clearance)
  • Work with Customs officer to settle issues (if any) relating to customs clearance progress
  • Im...
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