Location
Pune
Job Type
Full-time
Posted
June 09, 2026
Job Description
Job Description
Job Description
Key Responsibilities
Functional Support Duties:
Incident & Ticket Management:
Triage, investigate, and resolve L2 user support tickets within agreed SLAs.
Month-End Close Support:
Provide critical support during financial close periods, ensuring all FAH interfaces are processed, and accounting entries are successfully transferred and posted to the General Ledger.
Error Resolution:
Investigate and resolve invalid account derivations, unposted journals, and suspense account hits caused by incorrect mapping or missing SLA rules.
User Assistance:
Guide finance users on handling standard FAH exceptions, understanding error reports, and navigating the system effectively.
Documentation:
Update support knowledge bases (KBs), Standard Operating Procedures (SOPs), and root cause analysis (RCA) documents for recurring issues.
Technical Support Duties:
System & Interface Monitoring:
Job Description
Key Responsibilities
Functional Support Duties:
Incident & Ticket Management:
Triage, investigate, and resolve L2 user support tickets within agreed SLAs.
Month-End Close Support:
Provide critical support during financial close periods, ensuring all FAH interfaces are processed, and accounting entries are successfully transferred and posted to the General Ledger.
Error Resolution:
Investigate and resolve invalid account derivations, unposted journals, and suspense account hits caused by incorrect mapping or missing SLA rules.
User Assistance:
Guide finance users on handling standard FAH exceptions, understanding error reports, and navigating the system effectively.
Documentation:
Update support knowledge bases (KBs), Standard Operating Procedures (SOPs), and root cause analysis (RCA) documents for recurring issues.
Technical Support Duties:
System & Interface Monitoring:
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