Job Description
**What you'll do**:
**Job Summary**
Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on - time delivery of product to the customer.
Maintain an effective communication system with customers for the solution of problems and claims.
**Responsibilities**:
- Receive and assess orders for clean-up and creation in VISTA, as applicable.
- Assure proper order entry and send orders' acknowledgment to Clients.
- Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
- Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
- Manages and solves client claims.
- Resolve with accounting shipments discrepancies and credit customer, as applicable.
- Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
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