Job Description
Are you ready to make an impact? Join Infosys BPM Philippines as an Order Fulfillment Manager and jumpstart your career!
The Order Fulfillment Manager is responsible for leading the end-to-end Order Management team in GCC Manila, ensuring timely and accurate order processing, strong stakeholder and customer support, and effective operational governance across the function.
The role provides leadership across domestic order management, export order management, Cerebos order management, and distribution claims, ensuring service delivery is reliable, escalations are managed effectively, and continuous improvement priorities are translated into practical action.
The Lead plays a key role in creating a high-performing, service-oriented operation that supports a strong customer experience and disciplined execution across order-related processes.
Key Responsibilities:
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