Order Management - Agent

Job Purpose : Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operating system.
3. Track and trace Order management files as required.
4. Use workflows on daily basis to manage shipments
5. Monitor shipment reports to ensure total customer satisfaction
6. Ensure timely clearance and delivery of freight to customer for Import shipments.
7. Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
8. Ensure accurate and timely client and vendors billing
9. Manage intercompany invoice payments (i.e. via AJAX report)
10. Interact with our customers in arranging their international shipments, meeting customer service standards.
11. Contribute to maintain strong re...